Shipping policy

At AVSupplies.us — owned and operated by Technelium LLC — we supply professional AV equipment from Chief, Da-Lite, Middle Atlantic, Wiremold, C2G, Vaddio, Sanus, On-Q, Luxul and Connectrac, and ship within the contiguous United States (CONUS).

1. Order processing time

  • Orders require 1–3 business days to process and ship.
  • Orders placed before 3:00 PM EST on a business day begin processing the same business day.
  • You will receive an email confirmation when your order is placed, and a second email with tracking details once it ships.

2. Delivery time

  • Most orders are delivered within 3–5 business days after they ship.
  • Smaller items ship by parcel carrier such as FedEx. Oversized items — including large-format projection screens, equipment racks, rack doors and side panels, furniture and floor-standing enclosures — ship by LTL truck freight, and the carrier will contact you to arrange a delivery appointment.
  • Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by the carrier or by events outside our control.

3. Shipping charges

  • Shipping is charged per item, based on the shipping class of each product. The exact amount is calculated and shown at checkout before you pay.
  • Our shipping classes are:
    • Standard parcel — $25 per item
    • Parcel Plus — $50 per item
    • Heavy parcel — $100 per item
    • Oversize parcel — $150 per item
    • Truck freight (dock to dock) — $250, $375 or $500 per item, depending on the product
    • Large truck freight (dock to dock) — $750 per item
    • Oversize truck freight (dock to dock) — $1,000 or $1,250 per item
  • If your order contains products from different shipping classes, each class is shown as a separate shipment at checkout and the charges are added together.
  • For orders of more than 50 units of the same shipping class, our sales team will confirm the freight charge with you.
  • A small number of products cannot be shipped through online checkout and require a freight quote. Contact us with the part number and delivery ZIP code and we will quote you.
  • Expedited or guaranteed-date delivery can be arranged on request and is quoted separately. Contact us before placing your order.

4. Truck freight: dock-to-dock delivery

  • All truck (LTL) freight charges shown on our website are dock to dock: the shipment is delivered to a location with a loading dock, where it can be unloaded directly from the truck.
  • If there is no loading dock at the delivery site — for example a residence, or an office, school or job site without a dock — a liftgate fee and, where applicable, a residential delivery fee will apply. Our team will contact you after your order is placed to confirm these additional charges before the shipment is booked.
  • Inside delivery, limited-access locations and appointment requirements may also carry additional carrier fees, which we will confirm with you in the same way.
  • To avoid delays, let us know in the order notes or by email if your delivery site has no loading dock or has any access restrictions.

5. About our shipping rates

  • We list more than 19,000 products. The shipping charges shown on our website are set to the best of our ability, using real carrier rates for each type of product, but actual freight can vary with a product's size, weight and the delivery location.
  • If you have any concern about the shipping charge for your order, email us at weborders@technelium.com with the part numbers, quantities and your delivery ZIP code. We will check and confirm the actual shipping charge to your delivery location before you order.

6. Shipping locations

  • The shipping charges on our website apply to the contiguous United States (CONUS) only — the 48 contiguous states and Washington, DC — and to military APO/FPO/DPO addresses.
  • For Alaska, Hawaii, Puerto Rico and other United States territories, online checkout is not available. Please contact us at weborders@technelium.com with your part numbers and delivery address, and we will quote shipping individually.
  • We do not currently ship outside the United States.

7. Order tracking

  • Once your order ships you will receive a tracking number and a tracking link by email.
  • Use the tracking link to follow your shipment directly on the carrier’s website.

8. Damaged or missing shipments

  • Please inspect your shipment on delivery. If there is any visible damage to the packaging or the product, note it on the carrier’s delivery receipt before signing. This is what allows a freight claim to be filed.
  • Report any damage, shortage or incorrect item to us within 48 hours of delivery at weborders@technelium.com with your order number and photographs where possible.
  • We will arrange a replacement, a repair or a refund once the claim is assessed.

9. Contact us

If you have any questions about shipping charges, your shipment or your order status, contact us with your order number or part numbers and we will look into it.

AVSupplies.us — owned and operated by Technelium LLC

Address: San Diego, California 92128, USA
Email: weborders@technelium.com
Phone: +1 (858) 266-0509
Customer service hours: Monday to Friday, 08:00–17:00 PST