Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be unused and uninstalled, in the same condition in which you received it, and in its original manufacturer packaging with all accessories, hardware and documentation included. You will also need your receipt or order number as proof of purchase.

To start a return, contact us at weborders@technelium.com. We will issue a return authorisation and tell you where to send the item. Returns must be authorised first — items sent back without a return authorisation cannot be accepted.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. There is no restocking fee.

Damaged items, shortages and incorrect items

Please inspect your order on arrival. If the packaging or product shows visible damage, note it on the carrier’s delivery receipt before signing, as this is what allows a freight claim to be filed.

Contact us immediately if an item arrives defective or damaged, if part of your order is missing, or if you received the wrong item, and we will evaluate the issue and make it right. Damage, shortages and incorrect items should be reported within 48 hours of delivery.

Items that cannot be returned

Some items in our catalogue are built or ordered specifically for you and cannot be returned once the order is placed:

  • Custom and made-to-order products, including custom-size projection screens, custom rack shelves and custom-fabricated panels and brackets.
  • Special-order items brought in from the manufacturer against your order rather than held in stock. These are identified as special order on the product page.
  • Cut-to-length cable and bulk cable cut from a reel to your specified length.
  • Items that have been installed, modified, terminated or cut, or returned without their original manufacturer packaging.

If you are not sure whether a particular part falls into one of these categories, contact us before ordering and we will confirm.

Exchanges

The fastest way to get the part you need is to return the item you have and, once the return is authorised, place a separate order for the replacement. If you are working to an installation deadline, tell us and we will do what we can to run the two in parallel.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received it, contact us at weborders@technelium.com.

Questions

You can reach us at weborders@technelium.com or +1 (858) 266-0509, Monday to Friday, 08:00–17:00 PST.