Shipping Policy

We aim to deliver your products quickly and reliably using trusted carriers and freight partners. Please read the shipping terms below carefully before placing your order.

Shipping Carriers

We primarily use UPS and FedEx for standard ground shipping. For oversized or heavy items that cannot be shipped via standard ground services, we work with freight carriers such as CEVA Logistics, ABF, UPS-SCS, Roadway, and USF Holland.

If your shipment qualifies as freight, the carrier may contact you to schedule a delivery, especially for residential addresses. Please note that inside delivery is not included unless arranged in advance, general shipment is till curb-side. You may be required to assist in unloading large items at the delivery location.

⚠️ We do not ship to PO Boxes and you will be contacted for actual physical shipping address.

Shipping Timeframes

• Order Cutoff Time: Orders placed before 3:00 PM PST are processed the same business day.
• Handling Time: Orders ship within 1–3 days (Mon–Fri).
• Transit Time: After handling, delivery takes approximately 1–8 days depending on delivery location.
• Shipping Days: Monday through Friday (excluding holidays).

Estimated Delivery = Handling Time + Transit Time
Total delivery time is typically 2–11 days.

Shipping Rates (U.S. Only)

Shipping is offered Free of Charge within United States of America.

Note: You may notice the message “Shipping, taxes, and discounts will be calculated at checkout.” during your checkout process. This is a standard part of the checkout process and appears by default. There will be no shipping cost at the time of the payment.

Shipping Damage

We highly recommend inspecting your product immediately upon delivery, even if you plan to install it later.

If your product arrives damaged:

1. Notify us within 30 days of receiving the product.
2. Keep all original packaging.
3. We will file a damage claim and send a replacement if needed or refund.

Product Warranty

All products sold on AVSupplies.us are manufactured by reputable American Brands and carry at least a 1-year warranty against manufacturing defects.

For warranty claims:

Email us at weborders@technelium.com with your order details and issue description.

Contact Us

If you have questions regarding your shipment, returns, or warranty:

Email: weborders@technelium.com
Address: 11831 Bernardo Terrace Apt A102, San Diego, CA, 92128, USA
Telephone: (+1) 858 357 8809
Customer Support Timings: Monday - Friday - 09:00 AM - 05:00 PM PST